Home > SharePoint 2010 > Event ID: 7362, Object Cache: The super user account utilized by the cache is not configured

Event ID: 7362, Object Cache: The super user account utilized by the cache is not configured

Problem:
Object Cache: The super user account utilized by the cache is not configured. This can increase the number of cache misses, which causes the page requests to consume unneccesary system resources.
To configure the account use the following command ‘stsadm -o setproperty -propertyname portalsuperuseraccount -propertyvalue account -url webappurl’. The account should be any account that has Full Control access to the SharePoint databases but is not an application pool account.
Additional Data:
Current default super user account: SHAREPOINT\system

Solution:
First give the Accounts Full control and Full Read permissions respectively via Central Administration and then add the accounts to the web app via stsadm commands.
Note: you must add the user accounts to each Web App.

STEP 1: Create the AD Accounts
Super Reader Account:  domain\SuperReader
Super User Account: domain\SuperUser

STEP 2: Add the user accounts using Central Administration

  1. On the Central Administration Web site, in the Application Management section, click Manage web applications.
  2. Click the name of the Web application that you want to configure.
  3. On the Web Applications tab, in the Policy group, click User Policy.
  4. In the Policy for Web Application window, click Add Users.
  5. From the Zones list, select All zones, and then click Next.
  6. In the Users box, type the user name for the Portal Super User account.
  7. Click the Check Names icon to ensure that the account name can be resolved by the authentication providers on the application server.
  8. In the Choose Permissions section, check the Full Control – Has full control box.
  9. Click Finish.
  10. Repeat Steps 5 through 8 for the Portal Super Reader account.
  11. In the Choose Permissions section, check the Full Read – Has full read-only access box.
  12. Click Finish

STEP 3: Run the stsadm commands
For illustration purposes say I have 2 Web Apps, namely:

  1. http://portal
  2. http://mysites
  • stsadm -o setproperty -propertyname portalsuperuseraccount -propertyvalue domain\SuperUser -url http://portal
  • stsadm -o setproperty -propertyname portalsuperreaderaccount -propertyvalue domain\SuperReader -url http://portal
  • stsadm -o setproperty -propertyname portalsuperuseraccount -propertyvalue domain\SuperUser -url http://mysites
  • stsadm -o setproperty -propertyname portalsuperreaderaccount -propertyvalue domain\SuperReader -url http://mysites
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Categories: SharePoint 2010
  1. Bri
    June 22, 2011 at 3:36 pm | #1

    Did exactly this but still getting the error logged. Says Current default super user account: SHAREPOINT\system ???

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